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Our Blog

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Phorest Client Experience Award 2020

Posted on October 17, 2020 at 8:41 AM Comments comments (2)
We've done it again!!

For the 5th year running we've been awarded a "Client Experience Award"

This is an independent award that is calculated from all the review emails that are sent after a customer leaves the salon. We are so happy to receive this accolade, as we are the only salon in Stourbridge and one of only a handful of salons in the UK to have it!

Thank you as always for taking the time to respond to our emails and leave a review- we couldn't have done it without you!


Coronavirus Update

Posted on March 22, 2020 at 7:05 PM Comments comments (0)


It’s with an extremely heavy heart, and a lot of tears, that I have decided to close the salon for the foreseeable future.

My staff and clients are the backbone of Tulip, and as much as I hate to let people down and cancel appointments, I couldn’t live with myself if the girls or one of you got ill. The girls have been amazing and we have  all done everything in our power to keep the salon clean and comply with the WHO guidelines, but we are in such close contact that it’s impossible for us to practice social distancing.

If you have an appointment this week, I will be in touch to cancel/reschedule in the next couple of days. For everyone else, if you are able to cancel/reschedule yourself online, this would help me greatly- as you can imagine we have a lot of people booked in!

The salon phone line will be diverted to me from Tuesday, and I am always reachable via social media & email if you have any questions (or just want a chat and a listening ear!)

I will be reviewing the situation week by week, and as soon as it’s safe to reopen we will. I don’t want to keep spamming your inbox, so further updates will be made via social media until we re-open, so please follow us on Facebook or Instagram if you don’t already.

I want to thank each and every one of you for your support. I speak for all of the Tulips when I say we have the best customers, and that makes it a pleasure to come to work. We are more like a family, and will miss seeing you all, it will be horrible, but we will have so much to catch up afterwards!

I also want to thank Team Tulip. They really are amazing! The best team I could ask for and always by my side We’ll be back together soon- we’ll miss our Saturday afternoon gin too much


Please stay safe everyone, we’ll see you on the other side. Hopefully with some exciting news, it is our 10th birthday this year after all ❤️

Phorest Client Experience Award 2019

Posted on June 22, 2019 at 3:58 AM Comments comments (0)
For the fourth year running we've bagged ourselves a Client Experience Award!



This means we've maintained an average of 5/5 score this year from all of your reviews!

A massive thank you to everyone for taking the time to fill in your feedback emails, it really helps with the salon development, and it really gives everyone a boost in our weekly meetings when we read them out. 

Tulip Hair x


5 Star Customer Service

Posted on June 18, 2018 at 9:36 AM Comments comments (0)
Winners of the
Phorest Client Experience Award 2018

For the 3rd year running we have received an 5 star award based on customer feedback! Thank you to everyone who takes time to fill in our email questionnaires when you visit the salon. Not only do they go towards this rating, its also lovely to read them in our team meeting every week!

Thanks,
th x

What's a toner? Why do I need one?

Posted on March 19, 2018 at 4:12 PM Comments comments (0)

What is a toner? And why do I need one?

We come across this question a lot in the salon, as sometimes it can feel like your paying extra for something that you don't see.

A toner is the difference between brassy tiger stripes and beautifully blended highlights, find out more here….

 

What is a toner?

A toner is a type of colour that’s applied to neutralise brassy/yellow tones after lightening. We need to see the colour that we'll be neutralising first, so that's why you'll find us running off into the back room to mix your toner after rinsing off your foils! A toner can be applied on towel dried hair or dry hair.

 

Why do I need one?

Whenever a lightener or bleach is applied it starts to lift out natural or artificial colour, but at the same time brings out any underlying warmth. Everyone has some degree of natural warmth in their hair, but as a quick rule of thumb, people with amber flecks around their pupils have more warmth than a person with flat brown/blue eyes. Dark artificial dyes contain extra warmth, which is why going from box colour black to blonde is impossible in one sitting!


 
Is a toner bad for my hair?

A toner is another chemical treatment yes, but the toners we use are full of ceramides (which smooth the cuticle and makes your hair look silky and shiny). Our toners do not contain any ammonia, as we aren't lightening the hair, just depositing colour. Your hair will actually feel healthier after a toner compared to just a lightening service. If you decided to opt for our VIP Bond Ultim8 colour upgrade, the treatment will be added to your toner too, meaning you get double VIP treatment!




This was a Tulip Transformation just using treatments for condition, and a toner!

 



Is there one toner for everyone?

No! We have a dispensary of over 25 different toners, all of which are intermixable to specifically neutralise the underlying warmth and give you a personalised colour suited to your skin tone. Whether it be platinum, ashy, pearl, dusky pink, caramel or honey blonde, there's a toner for everyone.

 

How long does a toner last?

A toner can last from 2-6 weeks, dependant on the colour and the integrity of the hair. The more porous or damaged the hair, the quicker the toner will fade, although having a colour lock treatment will help. The lighter and cooler the toner, the quicker it will fade, so those platinum white blondes and steely greys turn out to be high maintenance and may need toning every couples of weeks. During your consultation we will discuss these issues with you, so no nasty surprises!





How do I prolong my toner?

The best way to prolong your toner is to not wash your hair so often! Once your hair has been lightened, it's in a fragile state, so by washing everyday not only is going to fade your colour quicker, it's also going to dry out your hair and remove all of your natural oils. Another great tip is to use a toning shampoo and conditioner. We stock a variety of different strength toning shampoos, conditioners and masks and we can prescribe the perfect one for you.










ghd Chop To Your Chin!

Posted on February 18, 2018 at 6:28 PM Comments comments (0)
Wow!! Look at all this hair!



These are a small selection of haircuts we've done in the last 6 months, where our generous customers have donated their hair to The Little Princess Trust.

The Little Princess Trust (click here for more info) are a charity that turn your donated locks into wigs for young children that have lost their hair through cancer or other diseases. It can take 7-10 donations to make a single wig, so every little bit of hair helps!


This year ghd have got involved and have helped spread the word with the hashtag #choptoyourchin. We are so proud of all our clients that have braved to chop their hair to help children have hair!






36 new wigs that have been made possible by peoples donations.









Also its just been reported that Kate Middleton, the Duchess of Cambridge has anonymously donated some of her hair. From one Princess to another!

If you fancy a change, and also making a difference, give us a call and get booked in for a restyle!

#haircut #hairdresser #stourbridge #hairsalon #choptoyourchin

Award winners!!

Posted on June 24, 2017 at 5:24 AM Comments comments (0)
We are pleased to announce that we have won 2 awards this month!




Back in January we were nominated for a British Hair & Beauty Award for the category "Excellence in Customer Service" We found out that we'd become a finalist for the Midlands in March and then last week we won GOLD  for customer service!



Then, the week after, we found out from our computer company that we'd won a Client Experience Award. This award is directly from YOU! It's based on the reviews you send in after you leave the salon. Thank you so much for taking the time to fill these in, they mean so much to us as a team, they are all read out in our weekly meeting.






It means a lot to us to hear how much you enjoy being in the salon. We try to make the salon a friendly, relaxed place to be, and excellent customer service is our goal!

Thanks!!!

th x





Making the salon green!

Posted on May 17, 2017 at 4:04 AM Comments comments (0)
GOING GREEN

With the launch of the new Biolage RAW, we've been thinking of ways to make our salon in Stourbridge as green as possible.  Hairdressers end up having lots of waste products- foil, cardboard and paper, so to start with we've pledged to recycle as much as we can, including all our lunch containers and water bottles.

We'll be introducing more changes to the salon in the coming months. 

Have you got any tips on how to make our salon more environmentally friendly? Let us know!



th x

Biolage RAW is here!

Posted on May 5, 2017 at 8:08 AM Comments comments (0)
Biolage RAW 
stands for 

REAL, AUTHENTIC, WHOLESOME





Up to 97% natural origin, 99% biodegradable and no nasty silicones, parabens or sulphates! Amazing hair at the same time as saving the planet.









We are so happy to be one of the selected salons in Stourbridge to be able to offer it to our customers and we are pledging to #liveRAW Watch this space for more details. 

Now, lets have a closer look at Biolage RAW! There are 3 different ranges for 3 different hair concerns- dry hair, stressed & damaged hair, and fine limp hair.















We are now stocking all the RAW products in our salon in Stourbridge. Ask one of our fabulous hairdressers to use it on you! They smell incredible, and with a 100% customer satifaction record you're sure to fall in love with them as much as we have!



Bond Ultim8

Posted on March 15, 2017 at 11:26 AM Comments comments (0)

What Is Matrix Bond Ultim8?
Bond Ultim8 from Matrix is a complete bond protecting system, used during a colour or lightening service in salon. The product protects bonds in the hair to keep it looking and feeling healthier and more nourished for longer whilst preventing hair breakage and maintaining the hair colour, helping against colour fade.

How does it help me?
Your hair is made up of many bonds. These are broken everyday by brushing, drying, straightening and colouring your hair. Bond Ultim8 helps protect and repair these bonds, meaning stronger, healthier and shiny hair. You won't believe the difference!




Matrix Bond Ultim8 works in 3 simple steps:
  1. The Amplifier – This liquid additive treatment works by preserving weak bonds in the hair and preventing breakage during hair colouring or lightening.
  2. The Sealer – This conditioning sealant is applied after the colour has been rinsed and works by protecting and maintaining the bonds.
  3. The Weekly Sealing Treatment – This "at home" treatment is used once a week to ensure your hair stays nourished following the in-salon Bond Ultim8 service, until your next visit.

How much is it?
Having beautiful looking hair doesn't have to come with a massive price tag, at Tulip Hair we charge £7.50 to upgrade your colour to a VIP bond treatment. We also have the Step 3 Weekly Seal Treatment available for purchase in salon.



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