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Terms and Conditions of Service

Tulip Hair Ltd Hairdressers Stourbridge

Please note that by booking an appointment you are agreeing to our terms and conditions.


We provide free of charge consultations to all customers- to advise on the best treatments and services available to you. A strand test may be taken to ensure that your hair is healthy enough to withstand colouring/chemical services. The stylists say is final- we will not colour hair that is damaged, and that would be further compromised by our services. Instead we can recommend the best course of action to repair the hair before colouring. Free consultations can be booked online with any staff member.

Skin Tests

ALL clients having a chemical service will be required to have a skin test at least 48 hours prior to their appointment. Skin tests will be keep on record for a period of 12 months. Failure to have a skin test 48 hours prior will result in your colour service being cancelled and a 50% charge of that service being billed to your account.

Booking Fee

Booking fees are required for ALL appointments. This will be taken at the time of booking, either over the phone with a card payment or through our online booking system. A £1 fee will secure your booking, but if you fail to cancel your booking within 48hrs, your card will be charged 50% of the appointment cost. Booking fees are transferable outside of 48hrs, but are non-refundable.

Cancellation Policy

Your appointment is reserved specifically for you. We therefore ask that you notify us at least 48 hours in advance if you wish to cancel or reschedule your appointment. You can notify us by text, email or voicemail. Late cancellations and "no show" appointments cost us precious time and money, and also mean clients that need an appointment can't book in.

Therefore if we receive less than 48 hours notice of cancellation 50% of the appointment cost will be charged to your account.

A charge of 50% will apply to your account if you "no show" and you will be banned from the salon. We send numerous appointment reminders so a no show is unacceptable.

However, in the event you cancel or reschedule within the 48hr notice period but we ARE able to fill the stylists time we will NOT take a 50% charge, and your booking fee can be transferred to a new booking.


We always strive to be punctual and give you your full appointment time, so it's important that you arrive on time for your appointment. If you are slightly late, we will have to reduce your appointment time accordingly. If you are over 15 minutes late, we will have to rearrange your appointment for another time, and a 50% charge of that service will be billed to your account.

Privacy Policy

We take privacy seriously and at any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 5 years.

For transparency, listed are the business services we provide and how each service uses the information we collect-

Hair services

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We store notes with respect to services & visits. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmations and reminders

We will contact you via phone, email or SMS to confirm appointments made and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt out at any time.

Appointment ratings and reviews

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you want, you may opt out at any time.


We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to the services you have had, on special days like Valentine’s day and Christmas and/or exclusive discounts. You may opt out of receiving marketing material at any time.

We may also keep emails and information sent regarding complaints for 5 years.

Data processors and data locations

We use a leading software solution within our business to provide the services listed above. This software solution act as a data processor and store and process data in numerous locations outside our business premises. For a list of data processors and data storage locations please visit:

Contact and complaints

You may contact us to:

– Discuss our privacy policy.

– Request information we have stored about you.

– Request we remove all identifying information about you.

– Make a complaint.

To contact us regarding any of the above or to request information contact our GDPR Manager, Amy Church, at [email protected]

Website Policy & Terms of Use

We take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy. Please see our Privacy Policy for further information about how we use your personal data and how long we keep it for.

This Policy is for the website and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

Use of Cookies

Our website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ ].

No personal information is stored, saved or collected.


Users contacting our website to contact Customer Service or Book an Appointment and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use – see Privacy Policy for further information. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

The Privacy Policy on this website informs you about how we use your personal data and how long we keep your personal data.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted by contacting at [email protected]. We will not contact you for marketing purposes unless you have OPTED in to allow use to do so. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

The website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.