tulip FAQs

Of course! Just go to: phorest.com and choose the service you’d like. Feel free to call (01384) 370648 if you’d prefer to speak to our friendly staff.

Yes! We offer two types of gift vouchers:

• Credit card-style vouchers – these can be topped up and used in the salon just like a gift card.
• Online e-vouchers – perfect for last-minute gifts, these can be purchased online and emailed directly to you or the recipient.

Both options make a lovely present and can be used towards any of our services or products.https://gift-cards.phorest.com/salons/tuliphair#

Of course! With more and more people working from home – why not bring your laptop and work here? We have plug sockets and Wifi available to all customers. Just ask for the password!

We love taking photos, and sharing them on our social media channels. Sometimes we just don’t have time, so don’t feel offended if we don’t take a photo of you. We’d rather focus on your hair looking fabulous in real life! If you feel uncomfortable about having your photo taken, or if you do not want them shared on our social media, please let us know.

As we have limited space in the salon, we request that you come to your Tulip hair appointment alone. That way you can focus on relaxing while we pamper you.

When you book with us, your appointment time is reserved especially for you. Any lateness may result in your treatment being cut short, or cancelled with a charge.

You can cancel or rearrange your appointment right up to 48 hours before your appointment. If the appointment is scheduled later than 48 hours, we will charge 50% of the original appointment cost to the card used for booking.Please refer to our T&Cs page for more details.

If you decide not to have a colour, but still want a cut and blow-dry, please make us aware at least 48 hours before, as otherwise we will charge as a late cancellation.

We do! We have a variety of different teas, coffees, milks and syrups! As well as a selection of cold drinks and water.

To give you the most accurate haircut, we cut your hair both wet and dry.

Wet: we take away length and put in an initial shape,
Dry: we texturise and cut around your face – we never cut fringes wet!

So we don’t offer wet cuts or dry cuts.

You can by cash, card, or Google / Apple Pay.

The greatest compliment you can give us is a recommendation! We just want you to leave the salon feeling amazing and loving your hair. A recommendation or a google review tells us that you’re happy and we’re doing our job. But we greatly appreciate gratuity, and if you would like to tip your stylist or the apprentice who gave you an amazing hairwash: feel free! If you’d like to tip on the card machine, you can – but please don’t feel pressured to do so. If you click “skip” we won’t take offence!

Yes! We have free parking, located through the gates at the side of the salon. You can park in any ‘Tulip’ branded space, or any spaces without signage. On a weekend or after 5pm you can park in any space!

We always recommend pre-booking your next appointment before you leave the salon. We are always extremely busy – it’s a testament to the great hair and amazing customer service we provide. If you only have limited days or times that you can visit the salon we recommend booking at least one appointment in advance. Your stylist will recommend how long to leave your hair in-between colour or cutting services to keep your hair looking fab!

Whatever you feel most comfortable in, we don’t judge! We don’t recommend wearing your best clothes; as careful as we are, there is always the risk of a rogue drop of colour finding it’s way to you.

Hoodies, turtlenecks and buttoned up shirts can also get in the way, and make it more uncomfortable for you, so avoid these if possible.

The old wives’ tale that dirty hair takes colour better is false! Some styling products, as well as your natural oils, can create a barrier that colour struggles to get through.

That being said, we don’t judge if you haven’t washed your hair for a couple of days, or is tied up. As long as your hair looks better when you leave, we don’t mind!

We offer a free bespoke consultation for both old and new clients. During your Tulip hair consultation your stylist will discuss your existing hair history, your expectations and offer advice on the best hair for you and your lifestyle.

Feel free to bring in pictures to show us your likes and dislikes! Your Tulip hair stylist will also perform a strand test to determine the condition of your hair, and a skin test to check for allergies.

Yes, all of our Matrix colours including tints and lighteners are Vegan.

Yes, we do! At Tulip we only use professional-quality products that we trust, and you can buy them directly from the salon to keep your hair looking and feeling just as good between visits. Your stylist will be happy to recommend the best products for your hair type and show you how to use them so you can easily recreate your look at home.