Terms and Conditions of Service
Tulip Hair Ltd Hairdressers Stourbridge
Please note that by booking an appointment you are agreeing to our terms and conditions.
Consultations
We provide free of charge consultations to all customers- to advise on the best treatments and services available to you. A strand test may be taken to ensure that your hair is healthy enough to withstand colouring/chemical services. The stylists say is final- we will not colour hair that is damaged, and that would be further compromised by our services. Instead we can recommend the best course of action to repair the hair before colouring. Free consultations can be booked online with any staff member.
Skin Tests
ALL clients having a chemical service will be required to have a skin test at least 48 hours prior to their appointment. Skin tests will be keep on record for a period of 12 months. Failure to have a skin test 48 hours prior will result in your colour service being cancelled and a 50% charge of that service being billed to your account.
Booking Fee
Booking fees are required for ALL appointments. This will be taken at the time of booking, either over the phone with a card payment or through our online booking system. A £1 fee will secure your booking, but if you fail to cancel your booking within 48hrs, your card will be charged 50% of the appointment cost. Booking fees are transferable outside of 48hrs, but are non-refundable.
Cancellation Policy
Your appointment is reserved specifically for you. We therefore ask that you notify us at least 48 hours in advance if you wish to cancel or reschedule your appointment. You can notify us by text, email or voicemail. Late cancellations and “no show” appointments cost us precious time and money, and also mean clients that need an appointment can’t book in.
Therefore if we receive less than 48 hours notice of cancellation 50% of the appointment cost will be charged to your account.
A charge of 50% will apply to your account if you “no show” and you will be banned from the salon. We send numerous appointment reminders so a no show is unacceptable.
However, in the event you cancel or reschedule within the 48hr notice period but we ARE able to fill the stylists time we will NOT take a 50% charge, and your booking fee can be transferred to a new booking.
Punctuality
We always strive to be punctual and give you your full appointment time, so it’s important that you arrive on time for your appointment. If you are slightly late, we will have to reduce your appointment time accordingly. If you are over 15 minutes late, we will have to rearrange your appointment for another time, and a 50% charge of that service will be billed to your account.
Privacy Policy
We take privacy seriously and at any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 5 years.
For transparency, listed are the business services we provide and how each service uses the information we collect-
Hair services
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We store notes with respect to services & visits. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.
Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders
We will contact you via phone, email or SMS to confirm appointments made and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt out at any time.
Appointment ratings and reviews
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you want, you may opt out at any time.
Marketing
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to the services you have had, on special days like Valentine’s day and Christmas and/or exclusive discounts. You may opt out of receiving marketing material at any time.
We may also keep emails and information sent regarding complaints for 5 years.
Data processors and data locations
We use a leading software solution within our business to provide the services listed above. This software solution act as a data processor and store and process data in numerous locations outside our business premises. For a list of data processors and data storage locations please visit: https://tuliphair.phorest.me/book/phorest_privacy.
Contact and complaints
You may contact us to:
- Discuss our privacy policy.
- Request information we have stored about you.
- Request we remove all identifying information about you.
- Make a complaint.
To contact us regarding any of the above or to request information contact our GDPR Manager, Amy Church, at contact@tuliphair.co.uk